Nayeli Ellen
Commented on ReportIf you need plagcheck or AI detection reports as separate pdf files, please contact us directly, and we will send them to you. At the moment we display plagcheck and AI detection results in My Documents section as completed tasks.Commented on ReportHello Rodney, Where exactly did you upload your file? In what tool or section?Commented on I WANT TO CHANGE THE LANGUAGEHello Doudi, Are you talking about some specific tool or general interface of the Hub? Different tools support different languages and the interface of the AHelp Hub is available in English, Spanish and Portuguese.Commented on why after purchase still limited to 4 credit and 4 sources?Hello, it is updated and can write multi-page papersCommented on You can't run more than one task at the same time, what does this mean and how do I fix it?Hey, We have replied to your email about this issue.Commented on If I get the premium upgrade do I get a report after plagcheck?Hi, Melania If you need a report as a single file (pdf, doc) - as a premium user you can get it by contacting support.Commented on I have sent several emails message checking on the status of my order. Please respond to my emails.Hello Millie, We have replied to your email. Sorry for the situation, it needs to be sorted out.Commented on Browser Extension and OS AppHey Jonathan! These options are under development now.Commented on I am so confused with the AI checker. When I drop in individual paragraphs, it says 0% AI, when I drop in the whole paper, it says 87% AI. Not sure how they calculate AI when each individual paragraph shows 0%?There are many reasons for this - https://academichelp.net/blog/edtech/study-reveals-ai-text-detectors-accuracy-to-drop-to-17-what-is-the-reason.htmlCommented on I am so confused with the AI checker. When I drop in individual paragraphs, it says 0% AI, when I drop in the whole paper, it says 87% AI. Not sure how they calculate AI when each individual paragraph shows 0%?we have replied to you by emailCommented on I am so confused with the AI checker. When I drop in individual paragraphs, it says 0% AI, when I drop in the whole paper, it says 87% AI. Not sure how they calculate AI when each individual paragraph shows 0%?AI checkers are not perfect, the more text they have to analyze, the more accuracy they can produce since the data set is larger than with individual paragraphs. The whole paper is a more consistent piece of content than a paragraph out of context.Commented on Citation and text AI ESSAY WRITERHey! We are releasing this feature with in-text citations in the next couple of weeks. At the moment our AI essay writer just adds citation at the end of the generated text.Commented on I paid for several write from scratch services but it is still listed as pending after several hours. How do I check to see if it is being worked on?Our editors contacted you via email. Please check your inbox.Commented on Did I get scammed?Hi, you asked to generate an essay and received a text of 793 words (incl references). Besides you emailed us referencing to a competitor brand name and not our tool. No problem, your refund is being issued.Commented on How long does a plagiarism check take for a 3500 word essayHey, processing time may vary depending on various factors. The task is running in the background and should be completed.Commented on Error reading Word document while checking for Plagiarism and AIHey Andrei, the error message could be triggered by various factors: images in your doc file, formatting of the file etc. As you said, if you convert the file into PDF, it allows the check to proceed, so the issue comes from the file formatting obviously.Commented on Unable to match up plagiarism source with textHey Shelley, We do have this feature. When you put a cursor over the highlighted checked text it shows the sources from which it is taken - column on the right. You can also place a cursor on the source and it will show text fragments from this source. If the text fragment is tak…Commented on Does your system interact with, cross-check with or otherwise interact with results from Turnitin?No, we don't interact or make any data accessible to Turnitin.Commented on Saving my content in the databaseNo, we don't save your text or file in the database as it would distort plagiarism detection results for further checks. We check your content for plagiarism across openly available and identifiable sources.Commented on why after purchase still limited to 4 credit and 4 sources?Sure, my colleague has already replied to your email.Commented on why after purchase still limited to 4 credit and 4 sources?At the moment AI Essay Writer is limited to max 4 pages and 4 sources to ensure consistency of the text generation. Limits will be increased during the upcoming updates.Commented on CancelPlease write to aka@academichelp.net using the email address you used when paying for the subscriptionCommented on What is a “credit”1 credit = 1 page for AI detection, plagiarism check, essay writing. 1 page = 250 words. It means that a document of 1,000 words would need 4 credits to check for AI.Commented on AI Detector not workingWe have fixed the issue with "pending tasks"